Katrina Serfling, LMHC holds an undergraduate degree in psychology from Iowa State University (2009) and a MA in Mental Health Counseling from the University of Northern Iowa (2012), with a specialization in EMDR. Katrina has worked in mental health counseling since her internship at Pathways Behavioral Services in Waverly, IA. Katrina sees adults with complex and secondary trauma, depression, anxiety, narcissistic abuse, domestic violence history, and many other areas of struggle. She has expertise in therapeutic group facilitation, professional advocacy, and public speaking. As an EMDR Certified Therapist and EMDR Approved Consultant, Katrina implements EMDR therapy in counseling and engages in strong client relationships based on respect and genuine communication. Katrina additionally provides supervision for practicum students, interns, and temporarily licensed individuals in this practice.

Through active listening and thoughtful open-ended questions, we will begin our working relationship by building rapport. Create individualized goal plans and action steps to accomplish or improve skills you already have. Providing a private space filled with confidentiality, where one can be themself, explore areas in life that have been celebrated, mourned, transitioning, or traumatizing, and create empowered new approaches by completing action steps to improve relationships with yourself & others in your life by gaining coping skills and strategies to communicate your needs, healthy boundaries, and handle challenges utilizing interventions practiced through our services.

Chris has been a Mental Health Counselor since 2022. Prior to that, he worked in behavioral health settings, including working with children and adults with disabilities in the community, working in a middle school with students, and providing counseling services on an inpatient mental health unit at a hospital. Chris graduated with his Masters in Clinical Mental Health Counseling from Drake University. Chris specializes in working with teenagers and young adults who experience depression, anxiety, self esteem concerns, Post-traumatic stress reactions, grief, relationship concerns, LGBTQ+ issues, and more. Chris is trained in EMDR (Eye Movement Desensitization and Reprocessing) therapy, an evidence-based therapy modality in the treatment of PTSD.”I view therapy as a place for healing and growth. My goal is to help my clients become more aware of themselves and offer a supportive environment that facilitates growth.” - Chris

I am a compassionate and collaborative mental health counselor who will help you focus on your experience to formulate and achieve your individual or family goals. I believe you are the expert in your life and should be in the driver’s seat of your therapy experience. I am dedicated to providing a safe and supportive environment and committed to helping you build the skill and insight you need to heal. I am skilled in helping you identify your strengths and work through your challenges to achieve your goals.

In my work with clients, I utilize a combination of solution-focused therapy, internal family systems, and cognitive behavioral therapy techniques. This framework allows each client to have a tailored therapy experience to focus on their unique personal goals.

Shannon is an EMDR trained mental health counselor, under the supervision of Katrina Serfling. She obtained her master’s degree in Clinical Mental Health Counseling at Drake University. Shannon sees adolescents and adults with complex trauma, anxiety, depression, grief, and a variety of challenges.

“For the past several years, I have worked with various non-profit organizations throughout the Des Moines metro in the areas of prevention and recovery from addiction, trauma, and abuse. The most meaningful work I’ve done is walking alongside survivors and offering them genuine empathy, nonjudgmental support, and tools to build the lives they deserve. Human beings are designed to live in relationship, and my approach emphasizes the importance of connection and authenticity.”

“I provide a warm, accepting presence to support you in exploring your vulnerable emotions, thoughts, and beliefs. I believe every person has within them the wisdom and insight needed to heal. My relationships with clients are strengths-based, collaborative, and empowering. I utilize EMDR, an evidence-based approach to trauma treatment, and a variety of therapeutic techniques tailored to each person’s needs. Theoretically, I am influenced by relational-cultural theory, attachment theory, feminist theory, and the adaptive information processing (AIP) model.”

I am a licensed clinical psychologist experienced working with individuals, their partners, and family members, to help them achieve their therapeutic goals. I strive to help challenge you discover insights and make progress at a pace that suits your needs. I may be the clinician, but I know you are the true expert in your own experiences. By working together, we can identify a course of treatment and therapy goals that best fit your needs.

I specialize in treating psychological symptoms associated with traumatic events, anxiety disorders (including OCD), and using cognitive behavioral approaches to couples and family therapy. From a warm and understanding point of view, my approach is solution-focused and goal oriented. Every accomplishment, big or small, deserves to be celebrated!